Residential Deposit Policy
The basic residential deposit policy for new customers requires a deposit equal to 2 times the highest monthly billing in the previous 36 months at that location. For new customers, the deposit may be waived if the customer has a “Green Light” credit status from Online Utility Exchange.
Existing customers moving to a new location will have their new deposit calculated as above based on the new location’s billing history.
For residential locations with insufficient billing history, UCEA reserves the right to estimate consumption in order to determine the appropriate deposit.
Residential/Commercial customers will earn interest at the UCEA stated rate, and the interest earned will be rolled into the customer’s deposit each January.
Alternatively, residential customers may elect to avoid the deposit requirement by participating in UCEA’ Prepay Program.